Shipping Policy

1. GLOBAL LOGISTICS PHILOSOPHY

At LumiHomeFurnishings, we view every delivery as a promise of quality. Our operations are powered by a sophisticated Direct-to-Consumer fulfillment model, managed through our central logistics flagship at Times Square, Causeway Bay, HK. This streamlined approach bridges the gap between our creative studios and your home, ensuring global efficiency without compromising the integrity of your order.

2. DISPATCH PROTOCOLS & DURATION

Every item in our collection is subjected to a rigorous quality audit and reinforced packaging sequence prior to departure.

  • Handling Cycle: Standard orders are typically finalized for shipment within 2–4 business days.

  • Peak Demand: During promotional windows or seasonal holidays, please anticipate a processing period of up to 5 business days.

  • Standardized Shipping: We maintain a transparent global shipping rate of $5.99 to all served destinations.

3. ESTIMATED TRANSIT TIMELINES

We collaborate with premier international logistics partners to ensure secure delivery. Please refer to the following windows for your region:

Destination Estimated Delivery Window
United States 10 – 15 Business Days
CA, UK, AU 11 – 16 Business Days
Europe & Asia Pacific 12 – 18 Business Days
Rest of World 15 – 22 Business Days

Note: While we maintain high reliability, transit times are estimates. Final delivery may be influenced by local postal efficiency or customs clearance procedures.

4. SHIPMENT MONITORING

The journey of your LumiHomeFurnishings order is fully traceable.

  • Tracking Alerts: An automated shipping confirmation containing your tracking ID will be dispatched to your registered email.

  • System Sync: Please allow a window of 24–72 hours for the carrier's digital records to update and display active movement.

5. TAXATION & IMPORT COMPLIANCE

All international shipments are processed on a DDU (Delivered Duty Unpaid) basis.

  • Recipient Responsibility: Statutory import duties, VAT, or administrative customs fees are dictated by your local government and remain the responsibility of the purchaser.

  • Customs Intervention: LumiHomeFurnishings is not liable for delays resulting from national security screenings or regional customs holds.

6. ORDER REVISIONS & CANCELLATIONS

To prioritize rapid delivery, our fulfillment window for modifications is brief.

  • The 12-Hour Grace Period: Address updates or order revocations must be submitted within 12 hours of purchase.

  • Finalized Orders: Once a shipment reaches the "Processing" or "Shifting" status, we cannot intercept or redirect the package.

7. DELIVERY PROTECTION & CLAIMS

We are committed to the safe arrival of your furniture. In the event of unforeseen complications:

  • Damaged Goods: Please notify service@lumihomefurnishings.shop within 72 hours of arrival, providing photographic evidence of the exterior packaging and the product.

  • Missing Packages: If a shipment is declared lost by the carrier, we will expedite a complimentary replacement to resolve the issue immediately.

LOGISTICS CONCIERGE

For inquiries regarding your order’s transit status, please reach out to our dedicated support team: