Privacy Policy

I. PHILOSOPHY OF TRUST At Lumi Home Furnishings, we treat your personal data with the same craftsmanship and care as our curated furniture collections. Our commitment to transparency ensures that your digital interaction with our brand remains secure and ethically managed.

II. DATA HARVESTING & ENCRYPTION

  • Operational Telemetry: We utilize localized log files to analyze traffic patterns and site stability.

  • Transactional Integrity: When you acquire a piece from our collection, we secure essential identifiers (Legal Name, Delivery Coordinates, and Contact Details) exclusively for fulfillment.

  • Vault-Level Security: Financial data is never stored locally. We utilize enterprise-grade AES-256 encryption to tunnel your payment information directly to PCI-compliant gateways.

III. ANALYTIC ALLIANCES We collaborate with strategic technology partners to refine our global outreach:

  • AXON (AppLovin): Deployed for advanced attribution modeling to understand the customer’s journey from discovery to acquisition.

  • Meta & Google Analytics: Employed for behavioral analytics to deliver curated brand experiences.

IV. USER AUTONOMY & OPT-OUT RIGHTS You maintain full sovereignty over your digital footprint. You may manage your tracking preferences through the following international portals:

2. TERMS OF COMMERCIAL ENGAGEMENT

1. CORPORATE JURISDICTION This digital storefront is owned and operated by BENELIC CO., LIMITED. All site activities and commercial contracts are legally anchored in the Hong Kong Special Administrative Region. By engaging with our services, you consent to the exclusive jurisdiction of the HK courts.

2. INTELLECTUAL PROPERTY The Lumi Home Furnishings identity—including its aesthetic philosophy, proprietary product imagery, and trade dress—is protected under international copyright law. Any unauthorized extraction of this site for commercial purposes is strictly prohibited.

3. SERVICE LIMITATIONS We reserve the right to curate our clientele and limit order quantities. While we strive for absolute accuracy in digital rendering, slight variations in finish and texture are inherent to premium furnishings.

3. GLOBAL SATISFACTION & REVOCATION POLICY

1. THE 30-DAY ASSURANCE We offer a 30-day return window from the date of confirmed delivery. To qualify for a restitution, the item must remain in Showroom Condition:

  • Unassembled and unused, with all original hardware and documentation.

  • Housed in the original protective shipping crate or carton to prevent structural compromise.

2. CONCIERGE SUPPORT FOR CLAIMS Should your order arrive with structural anomalies or transit damage, please initiate a claim via service@lumihomefurnishings.shop within 48 hours of signature. Please attach high-resolution imagery for expedited verification.

3. FINANCIAL RESTITUTION Upon successful inspection at our Hong Kong Logistics Hub:

  • Refund Method: Credits are applied to the original funding source.

  • Timeline: Our treasury department typically clears refunds within 5–7 business days, depending on your banking provider's lead times.